Focus on Core Competencies
The big picture is that you should analyze all the components of your business, and decide what are the tasks and processes that you want to keep in-house, or what are the things that give you a competitive advantage over others; what are your primary revenue generating activities? Build your business around those things, and delegate the rest.
Make your products, get them to market, but let an experienced team handle your customer service. Perhaps you need an IT team to develop an app for your company. Instead of hiring a team of engineers, just outsource it to a BPO provider. Everything that is not a core competency for your team should be outsourced.
An Outsourcing Analogy
Consider the following:
A local credit union has been in operation, serving their community for several decades.
This bank, however, needs security guards to protect its workers and assets at all times, every day.
The bank could put out an advertisement, looking for security guards, interview several prospects, and hire three people to protect the bank 24/7. But what happens when one of the guards gets sick? Or needs to attend their child’s graduation? Which guard will be working on Thanksgiving? Which bank manager is going to shuffle around the shifts to make it all work? Who wants that headache?
The credit union is in the business of banking, not security. However, the credit union must be secure and protected if it is to be successful.
So instead, the bank outsources its security needs, and hires a firm that specializes in protecting banks. If a guard gets sick, or must attend to the necessities of life, the company finds a replacement for him, because THE COMPANY is in charge of security, not, the bank. The bank is protected 24/7/365, and no longer needs to worry about handling security, and can instead focus on delivering high quality banking services to its customers.
TSI works the same way. Focus on your core competencies and let us handle the background noise.